Privacy Policy

1. Information Collected

Fanaty may collect the following categories of personal information. Not all categories will apply to every user, but they are disclosed broadly for compliance and transparency:

• Identifiers: name, username, password, alias, email address, phone number, postal address, government-issued ID (if provided).
• Demographic Information: age, gender, date of birth.
• Commercial Information: booking history, purchase history, transaction details, payment records.
• Financial Information: payment card data, billing address, limited financial account information (processed via Stripe or other processors).
• Geolocation Data: GPS location, IP-based location, device location services.
• Internet/Device Information: IP address, device identifiers, browser type, operating system, app activity logs.
• Photo and Video Data: photos, video recordings, likeness and voice as captured in recordings (if captured through services). This does not include biometric identifiers, which Fanaty does not collect (see "Video Recordings and Waiver Signatures" below).
• Activity Information: match participation, facility usage, game history, ranking data, interactions with other users.
• Communications: messages and chats exchanged within the Platform, support communications, reviews, and feedback.
• Preferences: profile settings, saved favorites, opt-in/opt-out choices, notification settings.
• Sensitive Information (if collected): government ID verification, payment security codes, or other sensitive identifiers.
• Venue Contact Information: business name, address, phone number, website and contact email of sports venues and of the people who work with them, from publicly available sources or provided by the venue.

2. Use of Information

Fanaty may use collected information for the following purposes:

• Account Management: to create, maintain, and secure accounts.
• Service Delivery: to enable bookings, matches, rankings, messaging, and video services.
• Transaction Processing: to process payments, refunds, billing, and related financial operations.
• Communications: to send confirmations, updates, alerts, and respond to support inquiries.
• Personalization: to recommend matches, customize rankings, and improve user experience.
• Analytics and Research: to monitor performance, analyze usage, and conduct business intelligence.
• Fraud Prevention & Security: to detect, investigate, and prevent fraud, misuse, or illegal activity.
• Marketing & Advertising: to send promotions, offers, targeted advertising, and community updates (subject to opt-out rights).
• Compliance & Legal Obligations: to enforce Terms, comply with laws, and respond to lawful requests.
• Improvement & Development: to develop new features, test services, and improve technology.
• Facility Coordination: to share booking and participation information with sports facilities and partners.
• Venue Demand: to let sports venues know that players are asking for Fanaty there, and to contact venues about Fanaty's services (see "Venue Demand and Venue Contacts" below).

3. Sharing of Information

Fanaty may disclose personal information to the following categories of recipients:

- Payment Processors: Stripe and other financial intermediaries.
- Hosting/Cloud Providers: AWS, Google Cloud, Microsoft Azure, or similar infrastructure providers.
- Analytics Providers: Google Analytics, Mixpanel, or equivalent analytics platforms.
- Customer Communication Tools: email service providers, SMS delivery services, push notification systems.
- Advertising Networks: Google Ads, Meta Ads, and other ad platforms (if used).
- Sports Facilities and Partners: to fulfill bookings, provide services, and manage participation.
- Sports Venues That Do Not Use Fanaty: counts of player requests and of Fanaty players nearby and, where we enable it, the first name and last initial of the players who asked there; never your contact details (see "Venue Demand and Venue Contacts" below).
- Professional Advisors: attorneys, auditors, accountants, and consultants.
- Affiliates & Subsidiaries: other companies within the Fanaty corporate group.
- Law Enforcement & Regulators: when required by applicable law, court order, or government request.
- Other Users: your Public Profile Information, as described in Section 12, and limited profile information (e.g., when joining a match, teammates/opponents may see your name, ranking, or contact information as permitted by settings).
- Service Providers & Contractors: IT support, customer service vendors, subcontractors.
- The Public: public highlights, public profiles, venue information and event information published on the website, as described in Section 12.
Fanaty does not sell personal information.

4. Video and Media Content

Users retain ownership of video recordings and content created through the Platform. By uploading or recording content, Users grant Fanaty a license as set forth in Section 5 of the Terms. Users also grant Fanaty the right to use their likeness, image, and voice for business, operational, and promotional purposes, to the maximum extent permitted by law.

5. Children's Privacy and Parental Responsibility

Fanaty Inc. does not knowingly collect personally identifiable information from children under the age of sixteen (16). If you are under the age of sixteen (16), you may not register to use this Platform. This Platform is offered and available only to Users who are sixteen (16) years of age or older. By using this Platform, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform. If you are under eighteen (18) years of age, your use of the Platform is permitted only with the involvement and consent of a parent or legal guardian. The parent or guardian providing such consent represents and warrants that they have full legal authority to bind the minor to these Terms and this Privacy Policy, agrees to supervise the minor's use of the Platform, and further agrees to indemnify, defend, and hold harmless Fanaty from and against any liabilities, damages, or obligations arising out of the minor's use of the Platform. Fanaty does not publish on its website, or make available to search engines, highlights created by users it knows to be under eighteen (18) or recorded during youth bookings or at events with youth categories, and anyone can ask us to remove a public highlight in which a minor appears (see Section 12). We may limit or not show on our website the profiles of users under eighteen (18) (see Section 12).

6. Security

Fanaty employs commercially reasonable administrative, technical, and physical safeguards to protect User information. However, no system is completely secure. Use of the Platform is at your own risk.

7. User Rights

Depending on your jurisdiction, including California, Colorado, Virginia, and other states with consumer privacy laws, you may have the right to request access to, correction of, deletion of, or a portable copy of your personal data, and to opt out of certain uses or sales of personal data. Fanaty will honor such rights where required by law. Requests must be submitted to: support@fanaty.com. See Section 14 for state-specific rights.

8. Cookies and Tracking Technologies

Fanaty uses cookies, web beacons, and other tracking technologies to analyze usage, enhance functionality, and deliver targeted advertisements. By using the Platform, you consent to such technologies, subject to your ability to manage preferences through your device or browser.

9. Data Retention

Fanaty retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

Deleting your account. You can delete your account at any time from Settings in the app or from our website. Your account is closed immediately: it no longer appears on the Platform and stops receiving notifications. For 30 days you can ask us to restore it by writing to support@fanaty.com. After those 30 days we delete or anonymize your personal information: your name, contact details, date of birth, photo, login credentials, friends, the contacts you uploaded, your saved videos, highlights, posts and comments, and your name in the matches, teams and rankings you took part in.

We keep only: (a) records of payments, transactions and invoices, for as long as tax, accounting and anti-fraud laws require; (b) evidence of what you accepted or signed, such as the Terms, this Policy and facility waivers; (c) messages you sent to other users, which remain visible to them without your name; (d) records that a sports facility keeps about its own customers, which that facility controls; and (e) de-identified information, such as when you joined and left, the reason you gave for leaving, your city and usage statistics, which no longer identifies you and which we use to improve the Platform. Backup copies are overwritten in the normal course of operations.

10. Opt-Out of Communications

Users may unsubscribe from promotional emails or reply STOP to text messages to opt out of SMS communications.

11. Changes to this Policy

Fanaty may update this Privacy Policy periodically. Material changes will be communicated by email or through in-app notification.

12. Public Content, Public Profiles and Search Engines

Some content and information on the Platform is public: anyone can see it on fanaty.com without an account, and search engines such as Google may crawl it, index it and show it in their results. Public content includes:

• Public highlights: highlights recorded at partner venues that are set as public. Highlights you create in the app are public by default, and you can make them private at any time. When the author is shown, it is only by first name, last initial and profile picture; highlights created automatically or by the venue are shown under the venue's name. We do not publish highlights created by users we know to be under eighteen (18) or by users whose profile is private, or highlights recorded during youth bookings or at events with youth categories.
• Venue information: the name, address, phone number, website, sports and other details of sports venues, which come from the venue itself or from publicly available sources.
• Events: information about each event, such as its name, dates, venue and format, without information about the people who attend or sign up.
• Public profiles: the profiles of users who keep their profile public, as described below.

Pages of recorded matches are marked so that search engines do not include them in their results.

Public Profile Information. Your profile may include information such as your name, @, profile picture, sports, level, stats, teams, the venues where you play, your matches and their results, and your public highlights ("Public Profile Information"). We never make public your contact details, date of birth, payment details or the content of your messages.

Public or private. Your profile is public by default: other users can see your Public Profile Information in the app, and anyone can see it on our website without an account, including through your profile link, share images and link previews. Profiles shown on our website may appear in search engine results. You can make your profile private at any time in the app settings. When it is private, only your friends see your activity, other users can still see your name, picture and @ so they can find you, and our website shows only your @. If you share content from your profile, such as your card, anyone with that link can see that content even if your profile is private.

What we show. We may decide not to show some profiles on our website or in search engines, or to show less information, for example depending on the user's age or location, and we may change how profiles are displayed. When a profile is not shown on our website, we may still show a shortened version of the user's name and their picture next to public content they created or took part in, such as public highlights and match results, unless their profile is private.

How to opt out. You can make your profile or any of your highlights private at any time in the app, and it will no longer be shown publicly. Anyone, including a person who appears in a highlight or the person responsible for a venue, can ask us to remove a highlight or a venue listing using the removal request option on its page on fanaty.com, or by writing to support@fanaty.com (venues may also write to clubs@fanaty.com). We review every request and, when we accept it, remove the content from fanaty.com, so that search engines drop it the next time they visit the page.

Search engines. After content is removed or made private on Fanaty, it may continue to appear for some time in search engine results, caches or archives, and in copies made by third parties, until those services update them. This is outside Fanaty's control. You can also ask the search engine directly to remove outdated content.

13. Contact Information

If you have questions or concerns regarding this Privacy Policy or Fanaty's data practices, please contact: support@fanaty.com.

14. State Privacy Rights

California. If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA"), gives you these rights, in addition to those in Section 7:
- Notice at collection. The categories of personal information we collect are listed in Section 1; we collect them from you, your device, the venues you book with and our payment processors, for the purposes listed in Section 2, and we disclose them to the categories of recipients listed in Section 3. We keep each category for as long as described in Section 9 and in "Video Recordings and Waiver Signatures" below.
- Right to know, delete and correct. You may ask us what personal information we have collected about you, its sources, purposes and recipients, and for a copy of it, and ask us to delete or correct it.
- Right to opt out of sale or sharing. Fanaty does not sell personal information. If we use advertising networks for cross-context behavioral advertising, that may be "sharing" under the CCPA, and you may opt out of it by writing to support@fanaty.com with the subject "Do Not Share" or by enabling the Global Privacy Control signal in your browser, which we honor. We do not sell or share the personal information of consumers we know to be under 16.
- Sensitive personal information. We use account log-in credentials and payment information only to provide the services you request, and not to infer characteristics about you.
- Non-discrimination. We will not discriminate against you for exercising these rights.
- How to make a request. Write to support@fanaty.com. We will verify your identity by matching information we already hold, and we respond within 45 days. You may use an authorized agent, who must provide your signed permission. California residents may also ask, once a year, about disclosures of personal information to third parties for their direct marketing purposes (Civil Code section 1798.83); we do not make such disclosures.

Colorado, Virginia, Connecticut and other states with consumer privacy laws. You may ask to access, correct, delete and receive a portable copy of your personal data, and opt out of targeted advertising, the sale of personal data and profiling with legal or similarly significant effects. We honor universal opt-out signals such as the Global Privacy Control. If we decline your request, you may appeal by replying to our decision within 45 days; we will answer the appeal within 45 days, and if you are not satisfied you may contact your state Attorney General.

Illinois, Texas and Washington. Fanaty does not collect, capture, store or use biometric identifiers or biometric information, as those terms are defined in the Illinois Biometric Information Privacy Act (740 ILCS 14), Texas Business and Commerce Code section 503.001 and Washington RCW 19.375. Before doing so, we would publish a written policy with a retention schedule and obtain the written consent those laws require.

Venue Demand and Venue Contacts

Venue demand. When you look for the video of your game at a venue that does not record with Fanaty, or tap "Request cameras" on a venue's page, we record the request: the venue, the day, the time of day and the sport. We may tell that venue, including venues that are not Fanaty partners, how many people asked for Fanaty there and on which days of the week and times of day, without dates, exact times or fields. When fewer than three people asked at a given time, we do not give that detail. For venues in countries where we enable it (today, the United States), we may also share the first name and last initial of the people who asked there (for example, "Francisco R."), but never if you are under 18 or your profile is private. We may also tell a venue approximately how many Fanaty players play nearby, as a rounded count based on where players use Fanaty. We may let you know when we contact the venue and when it starts recording with Fanaty. We never share your full name or contact details with a venue unless you ask us to. You can make your profile private or object at any time by writing to support@fanaty.com.

Venue directory and venue contacts. We publish a directory of sports venues using business information that is publicly available or provided by the venue: name, address, phone number, website, sports and the contact email the venue publishes, for example on its own website. If you are a contact at a venue, we may email you about player demand at your venue and about Fanaty's services, based on our legitimate interest in offering them. Each email says where we got your address. You can unsubscribe with one click, or ask us to correct or remove the venue's information at any time, by writing to clubs@fanaty.com.

Video Recordings and Waiver Signatures

Recordings. Cameras provided by Fanaty at partner venues record video, and may record audio, of matches, activities and events in playing areas. We store and process these recordings to make them available to the participants of each match or event, to produce highlights and statistics, to broadcast or stream matches and events, for safety and the resolution of disputes, to develop and improve our technology (including training the systems that follow the play), and to promote the Platform, the venue and its leagues and events; the venue and the organizers of its leagues and events may also use them for those purposes. We do not use facial recognition and we do not create biometric identifiers (such as face geometry) from recordings. If this ever changes, we will update this Policy and ask for any consent the law requires before doing so.

Waiver signatures. When you sign a venue's waiver through the Platform, we keep a record of the signature to evidence the agreement: the document and version you signed, your name and contact details, the date and time, your IP address and device information, your drawn signature when there is one, and a PDF copy, which we also send to you. We keep these records for at least seven (7) years, or longer if the law requires it, and we share them with the venue whose waiver you signed.

Minors. A parent or legal guardian may sign for a minor. In that case we keep the minor's name and date of birth together with the guardian's signature, and the guardian consents to the recording and data use described here on the minor's behalf, including for children under 13.